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Rewards+ and Senior Accounts: Lookout Credit Union has partnered with NXG Strategies – a leader in identity theft remediation and data breach response - to provide nxg|PROTECT to meet your identity security needs.

This concierge-like program provides an end-to-end solution to help you plan for and recover from the effects of identity theft. No matter how it occurs, our professionals will be there for you and your family members, standing by to go to work for you to address the ever-increasing risks associated with data breach and identity theft.

If you suspect you might be a victim of identity theft for any reason call 866-647-6223 to speak to a Recovery Advocate.

Rewards+ Only: Your account includes the added benefit of nxg|MOBILE which provides easy to use mobile phone insurance for all phones owned by the primary account holder. Find more information, including how to file a claim, on the nxg|MOBILE menu option.

There's Only One You. Let's Keep It That Way!

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Summary Of Benefits

All REWARDS Plus and Senior checking account holders and your qualifying family members have access to the services described below.

The benefits are already working for you without any additional registration.

Dedicated Recovery Advocates are standing by to perform research and remediation for all types of identity theft through a limited power of attorney authorization. There is no time limit and no problem is too small or too difficult. Our Recovery Advocates will also address the reversal of records created by fraud with the goal of returning your identity to pre-breach status.

If you become a victim or suspect you might be a victim of identity theft for any reason, we are here to help. Depending on your identity fraud incident, an Advocate will be prepared to:

  • Perform research to determine the extent of the problem, including a review of your credit report data

  • Provide instruction for the placement of fraud alerts and credit freezes with the three major credit bureaus

  • Write letters and make calls on your behalf to dispute fraudulent information

  • Coordinate with government agencies, financial institutions, creditors, and others to resolve incidents

  • Create and then maintain a case file to assist law enforcement in the prosecution of the perpetrators, if found

  • Request the removal of fraudulent records to assist in recovering your identity to pre-theft status

This service covers all types of identity theft, even if it is not related to your account. This service is available to all persons named on your account, and extends to three generations (3G) of your family. Family members include you, your spouse or domestic partner, your dependents with the same permanent address, any IRS-qualified dependents, and your parents (mother or father) with the same permanent address, or who are registered in a senior assisted living facility, nursing home, or hospice. Services even continue to help those left behind who may need to deal with identity theft of a loved one after death.

ID Theft Recovery Services

With more than 30 different types of identity fraud reported to the Federal Trade Commission, you may be affected in ways you have not considered. With ID Theft Recovery Services, you are covered for both financial and non-financial identity theft. As a member of Lookout Credit Union, you are covered with Fully Managed Identity Recovery (3G Family Coverage). Learn more about this important benefit by accessing the Frequently Asked Questions.

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